ShepHyken

APRIL 12, 2017

Once the customer service representative came on the call, Cindy briefly described the problem. That said, the entire interaction, including fifteen minutes spent on hold waiting for the rep, was now approaching twenty minutes and thus far nothing had been resolved. Shattered customer confidence.

Banking 98

Banking Customer Service Representative Customer Confidence Customer Service Training 98

CSM Magazine

JUNE 19, 2023

Display Genuine Empathy One of the most effective ways to make your customer service team more approachable and relatable is by displaying genuine empathy to customers. This means understanding and acknowledging their feelings, needs, and concerns during the entire customer interaction.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

ShepHyken

DECEMBER 21, 2021

When they don’t feel that they are progressing to a solution, customers will feel anger towards customer service representatives and ultimately, the brand. Companies avoid engaging with their customers for the following reasons: To limit their cost. Companies sometimes become enamored with the technology.

Customer Service Representative 67

Customer Service Representative Customer Confidence Chatbots Advertising 67

CSM Magazine

DECEMBER 13, 2023

Lack of Real-Time Data Insight Addressing the need for real-time data insight is essential for timely and effective customer support. Here are some of call center security’s best practices that you can use: Invest in systems and tools to monitor and analyze customer interactions in real-time.

Customer Service 52

Customer Service CRM Call Center System 52

CSM Magazine

APRIL 27, 2017

Following a poor customer service experience with his bank, Shep Hyken discusses the importance of customer confidence. Once the customer service representative came on the call, Cindy briefly described the problem. Shattered customer confidence. But what is the big cost?

Banking 63

Banking Customer Confidence Poor Customer Service Customer Service Representative 63

Answer Dash

NOVEMBER 21, 2018

Frictionless A ‘frictionless’ experience means an effortless one and for a customer today, effortless means being able to interact with a business whenever and however they would like. But in today’s fast-paced world, a customer journey includes an increasing number of touch-points.

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

Helpware

JULY 14, 2017

Take the last 20 or so customer reviews and make it the focus of attention on your customer service page. Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. Make it front and center.

Customer Service 40

Customer Service e-support Customer Service Representative Video 40