InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Research from Salesforce found that 61% of customers say most companies treat them as a number.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

CSM Magazine

DECEMBER 13, 2023

In this article, we will delve into actionable steps to identify and rectify these infamous customer service gaps. Understanding the Customer Service Gap The customer service gap refers to the difference between the level of services customers expect to receive and the level they get.

Customer Service 52

Customer Service CRM Call Center System 52

NobelBiz

JANUARY 16, 2024

They include interactions, through text messages or emails. These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. With customer experience taking center stage, campaigns play a vital role in fostering strong customer relationships.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Oracle

DECEMBER 12, 2018

With this perspective in mind, augmented reality (AR), with its capability to deliver an enhanced buying experience, is a customer experience powertool. According to research from Mindshare and reported by Econsultancy, 55% of consumers “would like to be able to point their phone at any object and receive information about it.”

Customer Experience 78

Customer Experience Consumers Customer Confidence Touchpoint 78

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.

Connections 67

Connections Culture B2C Retail 67

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.

Connections 40

Connections Culture B2C Retail 40

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Great customer service is about meeting and exceeding customer expectations.

Self Service 40

Self Service Training Customer Expectations Interaction 40