Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

BirdEye

SEPTEMBER 11, 2023

Imagine you own a small restaurant and encourage your customers to leave reviews on your Google Business Profile or social media pages. One day, a customer writes, “The food was delicious, but the service was slow.” ” That’s AI in social media management working in the background.

Feedback 107

Feedback Strategy Social Media Analysis 107

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. In particular, the pandemic forced companies to redefine and refocus on the customer experience.

Customer Success 62

Customer Success Hospitality Sports Leadership 62

Beyond Philosophy

NOVEMBER 25, 2021

Therefore, it would be best to remember that the specifications of products are essential, but they might not be necessary to the customer. . Of course, what is essential to the customer changes depending on the type of customer they are. They sold complicated systems to hospitals.

Hospitality 78

Hospitality CRM Insurance Travel 78

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Chattermill

MAY 12, 2019

Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56