Customer Change Customer Journeys Customers Government 
Michelli Experience
SEPTEMBER 4, 2018
This the third in what I am planning to be a four-part series on service design, persona-based customer journey mapping, activating customer journey maps, and optimal future experience visioning. The same is true with customer journey maps.
Experience Investigators by 360Connext
MAY 11, 2021
Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Leaders often say, “We’re just getting started with customer experience,” but that’s a myth. Governance and Discipline.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kerry Bodine
MAY 11, 2020
To succeed throughout the rest of the pandemic and whatever comes next, you need to proactively develop a customer experience strategy that will serve both your customers and your business. And we’re going virtual with our previously in-person journey mapping bootcamps !). How have our competitors’ experiences changed?
Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.
CX Journey
JUNE 17, 2019
In this follow-up to my article last month titled “Has Your Customer Experience Transformation Stalled?” I continue to outline why customer experience transformation efforts stall or slow. There’s a New Hire Fail Employees are critical to customer experience transformation success. This just doesn't work.
CX Journey
JUNE 17, 2019
In this follow-up to my recent article titled “ Has Your Customer Experience Transformation Stalled? ” I continue to outline why customer experience transformation efforts stall or slow. There’s a New Hire Fail Employees are critical to customer experience transformation success. This just doesn't work.
Magellan Solutions
JULY 28, 2021
With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are. Where customer journeys used to be relatively linear, today they’re anything but. Consumers will always want better prices, selection, and convenience.
Expert insights. Personalized for you.
220 
Let's personalize your content