CX Accelerator
JANUARY 11, 2021
The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In the past, I’ve often chuckled upon reading about Zappos in a book or hearing the name mentioned in a keynote address as a model for customer-centricity.
CX Accelerator
JANUARY 11, 2021
The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In the past, I’ve often chuckled upon reading about Zappos in a book or hearing the name mentioned in a keynote address as a model for customer-centricity.
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CSM Magazine
APRIL 17, 2024
In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme.
CSM Magazine
JANUARY 11, 2022
Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths. The key to success lies in seeking out technologies that resolve, rather than increase complexity. Aim for solutions that are: 1.
CSM Magazine
NOVEMBER 23, 2023
With automated order picking and packing, it reduces order processing times and ensures that customer orders are prepared and dispatched promptly. This customer-centric approach enhances the overall shopping experience and boosts customer satisfaction. WAMS plays a pivotal role in streamlining this process.
CSM Magazine
APRIL 23, 2021
Rather, service brands tend to possess a more customer-centric organisational mindset, a more robust technology infrastructure, and greater operational flexibility due to the inherent nature of delivering outcomes rather than physical products. Designing a future-proofed technical architecture can require significant investment.
CSM Magazine
APRIL 12, 2023
Open APIs (Application Programming Interfaces) and hundreds of prebuilt integrations make customization straightforward and seamless. Strong return on investment (ROI) as the combined optimization of workforce resources, performance, and engagement catalyzes cost reductions alongside customer experience success.
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