article thumbnail

The Customer-Centric Compass

CSM Magazine

Spotting Customer-Centric Companies I. In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. These principles are followed by the League of Slots , where customer satisfaction reigns supreme.

article thumbnail

CX Magazine Article

Peter Lavers

Building B2B trust for more customer-centricity. You can read the article by clicking here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Making Customer Centricity a Reality

Peter Lavers

I am delighted to announce that I will be participating in the next Customer Attuned Online Panel Discussion. Our subject for discussion will be Customer Centricity. We will address the topic via a facilitated discussion followed by an interactive Q & A live on ZOOM. 10.30 – 11am).

article thumbnail

Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. Chip is also a customer service keynote speaker who educates organizations on how to create a customer-centric culture. appeared first on Customer Bliss.

Metrics 288
article thumbnail

6 Examples of Successful Customer-Centric Companies

CSM Magazine

Creating the correct customer-centric business model is your ticket to standing out from your competitors and encouraging customer loyalty. Customer-centricity is essential for companies since it drives a customer further down the sales funnel. 6 examples include successful customer-centric companies.

article thumbnail

Awards Magazine recognises Peter Lavers as Top Influencer

Peter Lavers

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. ” You can read the full list of Award Magazine’s top 50 influencers by clicking here. I’m honoured!”

Groups 52
article thumbnail

The Power of Customer-Centric Solutions

Horizon CX

Bosworth and Holland have also published a more updated version of the concept in a book published in 2010 titled Customer-Centric Selling, Second Edition which is worth checking out as it addresses more of the current trends in the digital sales and business environment. And, customer experience encompasses all of this.