CSM Magazine

JULY 28, 2023

Selling and Beyond: The Importance of After-Sales Service Good businesses don’t just stop once the sale is made. That’s where after-sales service steps in. After-sales service not only strengthens your trust in the business but also elevates your overall experience from good to great!

Customer Experience 52

Customer Experience Loyalty Sales Interaction 52

BirdEye

MAY 23, 2023

Sales feedback forms A sales feedback form assists in gathering customers’ opinion about your sales process and strategies. It helps you gain insights to improve your sales strategies, improve conversion rate, qualify leads better, and grow your revenue. to encourage the customer to leave feedback.

Feedback 52

Feedback Survey Net Promoter Score NPS 52

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. trillion to $15.4 Learn more at www.answerdash.com.

Trends 54

Trends Customer Experience B2C B2B 54

Experience Investigators by 360Connext

MAY 20, 2015

Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer experience is a new department , focus or strategy and leaders need a resource. We understand how important those consistent online gatherings become.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

delighted

NOVEMBER 19, 2019

One of the most important things to know about your customers is that they’re using multiple channels to interact with businesses. Delivering a great customer experience in-store is inseparably linked to the smartphone and online experience. An amazing experience generates promoters.

Retail 40

Retail Feedback Survey Ecommerce 40

Maru Group

DECEMBER 18, 2018

Our unique methodology uses trained assessors to evaluate the end-to-end user experience across a selection of leading retail sites. Looking at everything from first impressions through to delivery and customer care, the results allow us to pinpoint key features of a winning digital customer experience.

Retail 40

Retail Touchpoint Fashion Comparison 40