Remove Customer Care Remove Online Experience Remove Sales Remove Touchpoint
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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer experience is a new department , focus or strategy and leaders need a resource. (The Contact us to start a living customer journey map.

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48 retail survey questions for the customer feedback you need

delighted

As tempted as you might be to ask your customers any and all questions you can think of, it’s vital to prioritize so customers actually finish your survey. Create multiple, unique surveys based on the touchpoint you’re trying to improve so that you don’t feel the urge to cram all your questions into one super-long questionnaire.

Retail 40
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The online retail Christmas battle; what makes a winning digital experience?

Maru Group

Our unique methodology uses trained assessors to evaluate the end-to-end user experience across a selection of leading retail sites. Looking at everything from first impressions through to delivery and customer care, the results allow us to pinpoint key features of a winning digital customer experience.

Retail 40