Avaya

MAY 4, 2016

Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

CSM Magazine

SEPTEMBER 14, 2023

certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support.

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

GlowTouch

APRIL 28, 2022

Conveniently located near downtown Santo Domingo, the location provides easy access to public transportation and the trappings of a shopping mall: supermarket, salon and barbershop, ATM, and easy shopping. An inviting office atmosphere is conducive to providing the high-quality customer care that our clients expect.”

Contact Center 52

Contact Center Transportation Omni-Channel Conference 52

Clarabridge

OCTOBER 23, 2015

Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands. Transportation & Logistics.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. As companies scale their customer care operations or respond to new marketplace realities, changes to their processes are inevitable and necessary. High-level data analysis.

Technology 122

Technology Customer Service Contact Center Gamification 122

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40