Artificial Intelligence and the Customer Journey
Horizon CX
MARCH 19, 2022
This is where the fun begins or, to put it more crisply, where the customer journey can take a critical and not so smooth turn. For example, when issues arise that cannot be managed online or through a chatbot, contact by phone may be the only viable option. By calling their Customer Careline. As a CX professional, I’m curious.
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