Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

Effort Score 103

Effort Score Self Service Exceptional Customer Service Customer Satisfaction 103

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. Why Customer Service for Subscription-Based Business Is Crucial. trillion by 2025. What Is the Subscription-Based Business Model?

Customer Service 97

Customer Service Self Service e-support Automotive 97

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. A positive approach to improve customer experience assures the company’s growth in terms of revenue and building brand loyalty. This blog discusses six ways to improve customer experience in healthcare.

Healthcare 52

Healthcare Customer Experience Hospitality Self Service 52

Upstream Works

MAY 13, 2020

Every contact center has a universal goal: to provide exceptional customer service. It requires a holistic customer experience (CX) strategy, a responsive data strategy and the flexibility to adapt to a changing world. Customer context-data is the key to providing a personalized customer experience.

Contact Center 78

Contact Center Omni-Channel Self Service Customer Journeys 78

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Call Experts

MAY 20, 2022

As the first point of contact, a contact center answers for your customers and prospects 24-7. Unfortunately, many companies are not able to provide this level of service. If your business is closed on weekends or after hours, you’re missing out on opportunities to grow your customer base and revenue.

Contact Center 98

Contact Center Call Center e-support Self Service 98

Bold360

NOVEMBER 24, 2016

Nine times out of ten, to put it very conservatively, the focus is on consumer acquisition at the expense of customer retention. That’s understandable on some levels, both because businesses obviously do need to attract new customers, and because acquisition offers an immediate and readily quantified ROI on marketing expenditures.

Customer Satisfaction 40

Customer Satisfaction Self Service Customer Retention Exceptional Customer Service 40

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Contact Center 52

Contact Center Call Center Management Gamification 52

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

Kustomer

JANUARY 13, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, we have Matt Chabrier as our honorary host and his guest, Aziz Razakov. Aziz comes to us from MoneyLion to spill the secrets on creating a customer-obsessed company culture during our Kustomer Now event. Tune in to learn more!

Self Service 97

Self Service Omni-Channel Customers Social Media 97

CSM Magazine

FEBRUARY 21, 2022

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service. In turn, it can help in boosting sales, drive customer retention and assist your customer support team.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52

NobelBiz

MAY 10, 2022

When teams are satisfied with their jobs, feel fulfilled, and are driven, they can give exceptional customer service. An excellent agent experience will provide: Increased client satisfaction with extensive customer knowledge and quick problem resolution. This will also keep your clients happy and satisfied.

Call Center 52

Call Center Contact Center Omni-Channel Self Service 52