CSM Magazine
AUGUST 22, 2019
“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.
Vonage
AUGUST 15, 2016
Modern contact centers must leverage the full spectrum of channels customers are using to connect. As I’ve discussed before, successful brands help customers help themselves, serve customers where they are and personalize customer care.
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ShepHyken
APRIL 1, 2019
My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”
Comm100
NOVEMBER 8, 2017
In this blog post, we’ll break down the habits of the pros and bring you their social media customer care secrets. Use these tips to strengthen your support strategy, and even generate a bit of positive buzz around your brand. The blog post is included in [eBook] The Definitive Guide to Social Media Customer Service.
Comm100
JUNE 5, 2018
During customer calls, AI can be used to determine the nature of an incoming call and pass it to a different channel. This can include routing a call to a customer care agent or a chatbot. Free Download] How to Create Perfect Knowledge Base. Download Now. Identifying and Switching Calls.
Comm100
OCTOBER 11, 2017
If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Download Free.
Service Untitled
NOVEMBER 6, 2009
Focusing on strategy. Other customer service managers (typically those in larger companies) spend most of their day working on big initiatives and customer service strategy. You can leave a response , or trackback from your own site.
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