CSM Magazine

MAY 14, 2024

These developments, guided by valuable customer insights, serve to enrich the entire spectrum of the customer journey and are crafted to further empower businesses to provide personalised customer and employee experiences, drive business growth, and set new benchmarks in the industry.

Self Service 52

Self Service Healthcare Innovation Employee Experience 52

Forrester's Customer Insights

OCTOBER 21, 2020

The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic. Learn how customer service will evolve in 2021.

Customer Care 68

Customer Care Consumers Customer Service Customers 68

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

Comm100

NOVEMBER 13, 2022

This focus on customer care and insights meets the needs of credit union members, with 67% of Gen X saying that they “expect companies to understand my unique needs and expectations”. Healthcare provider needing faster support. Healthcare provider needing faster support. Reporting and insights.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

Clarabridge

MAY 11, 2018

With today’s ever-evolving customer, GE Appliances understands the importance of driving meaningful social media engagement. They also know that every opportunity to expand this engagement creates a need to expand social customer care. Presbyterian Healthcare Services Transitions From “Data Archeologists” to “Data Analysts”.

Self Service 40

Self Service Social Media Healthcare Conference 40

Verint

JULY 31, 2017

The correlation between a deliberate focus on the customer experience and increased company performance seems pretty clear. I recently met with an executive from a leading healthcare company who seems to really understand these principles. When a customer survey response is sub-par (i.e.,

Strategy 28

Strategy ROI Analytics Survey 28

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132