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Contact Center AI: How It Can Transform Your CX

Playvox

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

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Guest Post: Customer Pain Points – How to Identify and Address Them

ShepHyken

Obtaining valuable insights into your customers’ perceptions requires regular dialogues with your customer-facing personnel, whether in sales, customer service, or marketing. Regularly speaking to your sales and support team will give you invaluable customer insights.

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