TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Customers That Stick

MAY 13, 2015

How long before someone figures out a wireless or other technology that makes cable the old tech? The challenge with captive customers that are treated like captive customers is that, when afforded the opportunity, they tend to escape captivity as quickly as they can. A loyal customer base is the best protection.

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60

Avaya

SEPTEMBER 21, 2016

We expect Apple to continue to innovate and blow us away, especially given the hype attached to their launch events. It was new, sexy, innovative and a wearable that people actually wanted to wear (I’m looking at you, Google Glass). Samsung is catering to customers. Creating Limitless Customer Experiences. Take chances.

Loyalty 40

Loyalty Banking Wireless Innovation 40

Education Services Group

DECEMBER 13, 2021

The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Works primarily with customers in the mid-market tier.

Customer Success 52

Customer Success Wireless Training Tools 52

SuiteCX

JANUARY 19, 2015

Build a 3 year roadmap which delivers results in Year 1 • Customer Journey Mapping o]en exposes quick wins that achieve immediate successes upon which to build for the future 4 Company Challenge Approach Results Help desk customer sa2sfac2on at all 2me low; FAQ’s and informa2on hard to find, inaccurate and conflic2ng Formal diagnos2c process included (..)

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Bold360

DECEMBER 1, 2016

Technology considerations must take into account the entire customer lifecycle and brand experience. “One of the most common mistakes companies make when selecting customer experience technology is…” Focusing solely on today’s ‘hot’ topic. Treat your customers like people, not data. Mark Harrington. Erol Toker.

Software 40

Software Customer Experience Company CRM 40