TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?
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Pointillist
MARCH 20, 2020
By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. Based on this information, they decide to send a personalized email offer to those who view the credit card offer and then abandon their journey.
Pretium Solutions
FEBRUARY 28, 2012
In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. Companies should use data to fix problems and move consumers up the customer loyalty ladder.
Pretium Solutions
FEBRUARY 28, 2012
In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. Companies should use data to fix problems and move consumers up the customer loyalty ladder.
Pretium Solutions
FEBRUARY 28, 2012
In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores. The wireless and broadband industries illustrate this point. Companies should use data to fix problems and move consumers up the customer loyalty ladder.
Education Services Group
DECEMBER 13, 2021
The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Works primarily with customers in the mid-market tier.
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