BlueOcean

DECEMBER 22, 2015

And when they have options at their fingertips, customers are showing a growing preference for self-service options using automated IVRs, knowledge bases, or simply Googling a problem and solution. With customer service channels in constant movement, what will be the impact on the phone channel? Read more > 2.

Self Service 120

Self Service Contact Center Comparison Call Center 120

CSM Magazine

FEBRUARY 6, 2019

The approach to customer service has completely shifted in recent years. Now, 54% of customers have higher expectations for customer service compared to one year ago, which has left many organizations reviewing their operations to meet targets. See the Customer Lifetime Value.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

ProProfs Chat

DECEMBER 7, 2021

Customer lifetime value calculation also helps businesses in identifying the most valuable customer segments. The longer a customer spends on purchases from a brand, the greater the lifetime customer value becomes. There’s a lot more to it than customer retention.

Metrics 52

Metrics Lifetime Customer Customers Customer Retention 52

CSM Magazine

JUNE 12, 2015

In that perfect world, customer retention would be at 100% and customer turnover would be zero. Since that’s not the world we live in, customers need to experience prompt and dedicated attention at every major customer touch point. Can Any One Contact Center KPI Boost Customer Lifespan?

Lifetime Customer 40

Lifetime Customer Measurement Customer Service Effort Score 40

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Know the lifetime value of your customer.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

LiveChat

JUNE 8, 2015

Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. Pizza Hut noted a 38 percent improvement in customer retention rate. The company also engages customers beyond selling pizza.

How To 28

How To Social Media Video Entertainment 28

LiveChat

DECEMBER 9, 2016

Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. Pizza Hut noted a 38 percent improvement in customer retention rate. It pays off much more than gaining a new customer.

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28