Customer Bliss

JUNE 6, 2018

Asking, how do we build a learning organization in a culture of continuous improvement? Eric knew that changes had to be integrated into the culture and employee experience. He needed to ensure cultural changes and process changes are fueled by the customers and their needs, wants and expectations. Click To Tweet.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

Customer Bliss

APRIL 24, 2018

We discuss how she created a path for her global role leading customer experience across all of Microsoft, and how she has engaged with the organization to translate CEO Satya Nadella’s mantra of “customer obsession” into its operating model, engineering and culture. Took the time to understand cultural differences.

Customer Experience 129

Customer Experience Chief Customer Officer Management Call Center 129

SurveySensum

JULY 27, 2023

These events create a sense of exclusivity and make customers feel like they are part of an elite community, strengthening their bond with the brand. By understanding the voice of customers , the brand continuously evolves to offer unforgettable retail experiences that leave a lasting impression on its customers.

Retail 52

Retail Examples Feedback Customer Experience 52

CX Journey

MAY 31, 2017

It was my first time to Australia, so before I traveled, I did a little homework on what I needed to take along, what to expect while there, etc. One of the interesting things I learned was that it's not necessary to tip; Australia has a non-tipping culture. How would a non-tipping culture fare against what I was used to?

Tips 83

Tips Customer Journeys Travel Culture 83

Customer Bliss

NOVEMBER 23, 2018

Eric’s responsibility is to reshape and redefine the employee culture, and with a front line of about 30,000 people worldwide, that’s a large undertaking. How did he handle this? They hired a new Head of Recruiting and a new Head of Training & Development. #CX CX Click To Tweet. About Eric Smuda.

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Innovative CX

MAY 10, 2019

Possibly because we were required to in school, we were traveling to a foreign country or we simply wanted to expand our knowledge of other countries and cultures. Incorporate voice of customer information into your meetings. A truly successful customer experience is integrated and sustainable.

Customer Experience 40

Customer Experience Culture Travel Touchpoint 40

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147