ShepHyken

DECEMBER 5, 2022

Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. Fast Company) Creating a new culture centered around flexibility, learning, and career development is the cornerstone for creating an experience that truly drives loyalty and can ultimately make a positive impact on your bottom line.

Customer Service 71

Customer Service Hospitality e-support eBook 71

NobelBiz

FEBRUARY 27, 2024

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers. Call center optimization goes beyond minor operational adjustments.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

ProProfs Chat

SEPTEMBER 20, 2019

The brand drives customer retention using two elements – referral programs and gamification. The brand has also introduced a gamification element that shows how far your friend or acquaintance has reached in the buying experience. Why will your employees, if poorly managed, bother to deliver great customer service?

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Verint

NOVEMBER 27, 2017

Here are some lessons I’ve learned on how to keep surveys relevant and well-constructed for real-time customers, and how to avoid the pitfalls that can prevent your surveys from getting the results you want in today’s “digital first” culture. Involve the experts. Rarely do they have a market research background.

Survey 32

Survey Gamification Feedback Guidelines 32

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Clicktools

MAY 30, 2017

Empower the Customer Success team(s). It’s somewhat stereotypical to think of the salesperson narrowly focused on closing the deal du jour, but it’s also baked into many corporate cultures (e.g. This is a mindset that’s on it’s way out as the customer-centric era evolves.

Gamification 40

Gamification Customer Centricity Customer Retention Financial 40