ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It makes your CX team indispensable.

Sports 71

Sports Customer Experience Handbook Case Study 71

ClearAction

OCTOBER 25, 2022

We aimed from the start to align every work group with customers’ priorities, engage every group in improving CX efficiency and effectiveness, and embed customer-focus in running our business. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ShepHyken

JANUARY 18, 2022

Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook , and host of The CXChronicles Podcast. ” “CX is a team sport. Shep Hyken is a customer service and experience expert,? What is a customer-focused business?

Average Handle Time 76

Average Handle Time Customer Journeys Sports Customer Experience Management 76

ClearAction

SEPTEMBER 27, 2018

Sharing the vision, walking the talk, and nurturing the ecosystem are foundational musts for customer-centered business. Like clay on a potter’s wheel, your customer experience foundation must be well-centered or cracks will appear in what your customers see. They’re the engine behind your growth.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Customer experience is not a trend.

Customer Experience 48

Customer Experience Sports Guidelines Chief Customer Officer 48

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Talk to your board.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

ClearAction

NOVEMBER 3, 2015

customer-facing groups’ job. policies, rituals and culture. Goal: customer evangelism (immediate revenue). Attitude: what can customers do for us? what can we do for customers? True outside-in requires humility and falling in love with customers. Customer Experience for the Future: Context is King.

Customer Experience 48

Customer Experience Customer Journeys Policies ROI 48