Culture Customer Base eBook Roadmap 
ClientSuccess
MARCH 8, 2023
Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations. This helps to keep your projects on track, your customers happy, and your business thriving.
Gainsight
DECEMBER 4, 2023
Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. Attracting new customers is approximately five times more expensive than growing revenue from existing customers. Beyond the bottom line, enthusiastic customers understand the value and practical applications of your products.
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Vonage
MARCH 26, 2018
Support agents not only interact with customers daily, they’re constantly brainstorming ways to overcome the top issues impacting your customer base. The easier customers’ lives are, the easier the customer support team’s job is. No one is as motivated or equipped to solve customers’ problems.
ChurnZero
APRIL 8, 2020
Put simply, customer advocacy is about providing a product or service of such a high standard that your customers want to spread the word about it. Understandably, advocates are at the core of your customer base—not just those repeat buyers, but those who rave about your product day in, day out.
ClientSuccess
MARCH 8, 2018
While the customer success manager works to ensure this feedback doesn’t reflect a greater dissatisfaction with the product, the product team should be down to business figuring out how to either fix the issue or how to prioritize the suggestion in the product roadmap. Customer Success as a Culture: Customer Success Leaders Edition.
ClientSuccess
NOVEMBER 16, 2017
In the case of this customer, they simply weren’t having it. If a customer steps up and respectfully shows you certain shortcomings, your entire customer base will benefit from it in the long run. Ultimate Guide to SaaS Customer Success Metrics. 5 Keys for an Effective Apology – More Than Just Saying Sorry.
ChurnZero
DECEMBER 20, 2019
Vanessa Hannay , Director of Customer Success, Muck Rack . C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. Customer happiness and product features won’t float the bill. . Customer Success Resource. Get your own free copy of this eBook.
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