csm-confidential-report 
ChurnZero
MAY 15, 2024
73%) Supporting CSMs in difficult customer situations. (71%) 67%) Elsewhere in the survey, 68% of CSMs say they like and appreciate their managers. The issue, however, is that interpersonal leadership skills alone won’t help CSMs hit their goals in 2024. Download the 2024 CSM Confidential Report here.
ChurnZero
DECEMBER 27, 2019
CSM Confidential – Part 1: Difficult Customer Conversations . This was our first installment of CSM Confidential – where real-world CS practitioners give their unfiltered responses to some of the most challenging, frustrating , and cringeworthy CSM experiences. We’re honored to be recognized as : .
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Gainsight
APRIL 13, 2021
Partners Can Become Virtual Members of the CSM Team. On an operational level, the biggest challenge the group reported was, to no surprise, around data. How can they scalably enable partners to view this data while preserving security, confidentiality, and privacy? for him in Munich! Big Challenge Is Data Sharing with Partners.
CustomerSuccessBox
MAY 17, 2021
For example- You send an email to the customer for Onboarding detailing the steps to importing data, creating a new report or starting a new project, etc. How many have actually created the report or imported the data? In reality, if the last login was 10 days ago, it should get flagged and alert the CSM. Segmenting Customers.
SurveySparrow
MARCH 5, 2024
Analytics and Reporting You can upload and collect different formats and optimize the forms with the Conversion Kit. Easily create custom visual reports and add graphs and charts. Advanced Summary: You can use detailed reports of the responses, complete with charts and pivot tables, for enhanced data visualization.
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