Comm100
APRIL 6, 2020
We are of course, referring to what people are calling ‘omnichannel’. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% for companies with weak omnichannel strategies. . for companies with weak omnichannel strategies. . Omnipresent .
NobelBiz
FEBRUARY 13, 2024
Our IVR systems are part of a broader omnichannel strategy, recognizing that today’s customers move fluidly between channels. This approach allows customers to receive consistent service whether they’re interacting via voice, chat, email, or any other channel, with IVR playing a crucial role in this seamless experience.
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Team HGS
FEBRUARY 6, 2018
2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. Here, we dissect CX Trend No.10:
Vonage
OCTOBER 2, 2017
Of course, it is preferable that candidates have both, but if you must choose then the choice is clear: It is much easier to teach social media skills than it is to teach someone how to care for a customer. For more on this topic, read NewVoiceMedia's white paper, How to choose your channels: designing an omni-channel strategy.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Vonage
SEPTEMBER 21, 2017
Of course, it is preferable that candidates have both, but if you must choose then the choice is clear: It is much easier to teach social media skills than it is to teach someone how to care for a customer. For more on this topic, read NewVoiceMedia’s white paper, How to choose your channels: designing an omni-channel strategy.
Comm100
FEBRUARY 19, 2020
To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Your Business Partners.
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