Wootric
AUGUST 21, 2018
Of course, with all these exciting changes comes the one word that polarizes many in business and marketing circles: disruption. To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. How are these rapid changes going to disrupt business as usual?
Michelli Experience
MARCH 7, 2017
I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair. Lifetime customer value is more important than any single transaction. Lifetime customer value is more important than any single transaction.
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Kustomer
JANUARY 14, 2021
Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. Learn how Ed has adapted to new consumer needs by listening to the podcast below. So with that, Ed, thanks for joining. How are you, man?
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Beyond Philosophy
DECEMBER 23, 2015
For the CCO, broad background in customer experience optimization transcends the brand-building focus of marketing (the CMO’s role) or IT/operations (frequently the CIO’s role). Customer Insight, Data and Action Generation. Further, the CCO’s operating parameters will include the complete span of a customer’s life.
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