BlueOcean
DECEMBER 17, 2018
Of course, greater retail sales inevitably lead to higher call volume in the contact center. The best outsourcing partners go to the ends of the earth to prepare for these massive peak season holiday spikes and will not only need to address a sustained customer experience but also team morale, agent stress, and absenteeism.
BlueOcean
DECEMBER 16, 2019
While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care.
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Calabrio
AUGUST 7, 2019
Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. Every team member—including management—is required to complete each training course with a minimum passing score of 100 percent.
Playvox
NOVEMBER 16, 2021
In 2019, the lifestyle brand had 12 customer care agents. This also fosters an encouraging and collaborative environment that helps customer care team members make progress toward their career goals. More companies are using gamification to train their employees. Empowerment. ENJOYING THIS ARTICLE?
NobelBiz
APRIL 18, 2022
They are the ones that defend your brand on a daily basis, and they “are” the brand for the customers. Of course, you might claim that this is how the business operates. The explanation is simple: a dissatisfied agent with his tools, working circumstances, or hours will never produce a satisfied customer!
Playvox
MAY 2, 2023
Examine: Which systems are integrated with others The data configurations for each system and how they will transfer to a cloud-based solution The impact of moving each part of integrated systems and how play into your phased approach Preserve Customer History Think through how your historical data will be affected.
Retently
APRIL 5, 2024
A well-designed store environment not only reflects the brand’s identity but also makes shopping a pleasure, encouraging customers to linger, explore, and, of course, purchase. Personal interaction takes a front seat, with knowledgeable and friendly staff capable of providing immediate assistance and enhancing customer satisfaction.
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