Kustomer

NOVEMBER 1, 2021

Paolo emphasizes the importance of leveraging conversations via social media, live chat and instant messaging apps for various industries, to build customer relationships. Given his past experience and insightful courses, businesses would benefit from his advice in this episode. Intro Voice: (00:04).

Customer Service 97

Customer Service Social Media Customer Journeys Course 97

ChurnZero

FEBRUARY 26, 2021

Hearing feedback firsthand from the customer gives Product teams added context and a better appreciation for the customer’s reality, which can be an eye-opening and perspective-shifting exercise. Take the initiative to align on your product roadmap. Matt Kearns, Sr.

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Customer Success Company Management Roadmap 59

Kustomer

SEPTEMBER 24, 2020

Given his past experience and insightful courses, businesses would benefit from his advice on this episode. What is a Digital Customer Experience? Paolo starts his conversation with Gabe by defining digital customer experience. Courses to Help Your Customer Service Team Embrace the Digital Landscape.

Customer Service 52

Customer Service Social Media Customer Journeys Course 52

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. What Is Customer Training? These are just the tools, however.

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Training Course Consulting Software 52

Kayako

FEBRUARY 13, 2019

Are your education courses available on-demand, on a platform with usage metrics easily tracked in one location? Are you still onboarding every user/customer with a web-call? Invest the time and energy into this exercise as it can change the game. Very few products are built from a customer success perspective.

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Customer Success Strategy Chief Customer Officer NPS 123

ChurnZero

SEPTEMBER 25, 2020

Since Customer Success teams’ daily work revolves around customers and their ever-evolving needs, formalizing the feedback process helps bring order and balance to the constant stream of incoming demands and requests. As a business, you can’t ignore revenue, but you also don’t want to discount customers based solely on size.

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Customer Centricity Customer Success How To Roadmap 76

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Furthermore, AI could help to fine-tune each response by treating each customer based on their value to the business.

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Loyalty Trends Data Marketing 59