InMoment XI

OCTOBER 31, 2023

This multifaceted approach is essential for meeting the ever-evolving needs and expectations of today’s customers. With the advent of omnichannel customer experience programs and increasing customer demands, effective call center management has become more challenging and pivotal than ever before.

Call Center 260

Call Center Strategy Management First Call Resolution 260

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

eGain Blogs

OCTOBER 10, 2019

We provide omnichannel customer engagement software, powered by knowledge. According to Gartner’s just-published critical capabilities report on customer engagement, our average score for digital engagement and knowledge management at 4.5 out of 5.0 is the highest among all the 14 vendors evaluated! We are not surprised.

Net Promoter Score 70

Net Promoter Score Multi-Channel Contact Center Omni-Channel 70

eGain Blogs

OCTOBER 10, 2019

We provide omnichannel customer engagement software, powered by knowledge. According to Gartner’s just-published critical capabilities report on customer engagement, our average score for digital engagement and knowledge management at 4.5 out of 5.0 is the highest among all the 14 vendors evaluated! We are not surprised.

Net Promoter Score 52

Net Promoter Score Multi-Channel Contact Center Omni-Channel 52

SmartKarrot

FEBRUARY 17, 2022

The most recent entrant in the C-Suite executive rank is a Chief Omnichannel Officer – the topic of this blog article. The availability of myriads of channels with differing marketing strategies can leave customers confused at the end of the day. Create a strong, unified customer experience. Certainly not!

Omni-Channel 10

Omni-Channel Chief Customer Officer B2B Multi-Channel 10

SmartKarrot

MAY 20, 2021

The new normal for the customers is to interact and shop with brands online. Having multiple channels to interact with customers is what the brands are striving for these days. 73% of the customers switch between an average of 4 channels during their purchase journey before they freeze their pick.

Omni-Channel 11

Omni-Channel Customer Experience Multi-Channel Social Media 11

SmartKarrot

AUGUST 25, 2020

Customer self-service channels allow customers to resolve issues on their own without having to call customer support for help. This reduces the number of customer support tickets your team must process. Not only will this enhance customer satisfaction, but also improve site traffic and cut down churn rates.

Self Service 10

Self Service Omni-Channel Multi-Channel How To 10