Contact Center Customer Relationship Management Customer relationships Magazine 
CSM Magazine
DECEMBER 11, 2023
In order to address this issue, contact centers must prioritize agent retention as a key strategy for success. Provide Clear Career Progression Paths One of the main reasons why agents leave contact centers is due to the lack of career progression opportunities.
CSM Magazine
JULY 19, 2024
The potential of your contact center agents can significantly influence your business’s success. In this article, we’ll explore practical strategies to empower your agents, enhance their performance, and ultimately drive customer loyalty. © 2024 CSM Magazine. But how do you unlock this potential?
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CSM Magazine
JUNE 8, 2023
In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.
CSM Magazine
JULY 28, 2021
Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty. Customer intelligence is an essential component of customer relationship management (CRM).
CSM Magazine
NOVEMBER 9, 2022
Davies was instrumental in creating Gartner Magic Quadrants for Customer Relationship Management (CRM), VoC and WEM (previously WFO), which are relied on today as the gold standard for understanding and evaluating the vendor landscape. About Calabrio. Calabrio is a trusted ally to leading brands.
CSM Magazine
SEPTEMBER 20, 2021
With a self-service mindset, when customers have a problem with a product or service, their first idea is to go online and to find the necessary answers with FAQs, articles, manuals, videos, chatbots, and virtual assistants. How can customer relationships be improved with knowledge management?
CSM Magazine
DECEMBER 1, 2022
Outreach must be conducted in a compliant way: only after permission is obtained through writing or via a recording, with the ability to opt-out of being contacted at any time, and the right to have all personal information removed from the Customer Relationship Management (CRM) database upon request.
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