Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. How fast can you use the tool that you just bought?

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

GlowTouch

OCTOBER 16, 2020

What’s more, happy customers are likely to recommend your brand to others, a far more effective selling point than clever marketing campaigns. With increasingly changing customer expectations, building an effective team is a challenge, so you must invest in training to ensure that the staff is well-prepared.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

White glove service is less complicated than it sounds: do what you say, treat customers as you would expect to be treated, be empathetic when necessary, and follow up as required. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

APRIL 16, 2021

Among the steps that SaaS companies can take to boost their customer service and retain their audience are: Aligning support strategy with customer expectations: Market research and data of existing customers should provide a thorough understanding of what expect of support. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Most people expect email replies sooner rather than later, with 50% of customers expecting a response within a day. To learn more about GlowTouch and the unique customer service solutions we provide, contact us today! Email support is also more time consuming than chatbots or phone support. About GlowTouch.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

Reputable outsourced customer support vendors understand the importance of meeting (and even exceeding) customer expectations. For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52