TechSee

DECEMBER 9, 2020

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition.

Contact Center 52

Contact Center Call Center Management Gamification 52

MiaRec

APRIL 25, 2023

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. This arsenal of smart contact center features is only valuable if you make use of them! But thanks to new technology, those reactive days are over.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

TechSee

NOVEMBER 3, 2020

This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. Gone is the traditional model of technicians dispatched to a customer’s location, toolbox in hand. Growing focus on reducing customer effort.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. Customers will not need to wait for live agents to discuss basic billing or informational issues; self-service will help them conveniently get the answers they want – on their own terms.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40