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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

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MiaRec for Five9: Support Call Recording With Voice Analytics

MiaRec

Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows. Learn how you can use these insights to lead business decisions, improve agent workflows, automate quality management processes, and more.

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The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive

Talkdesk

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. This arsenal of smart contact center features is only valuable if you make use of them! But thanks to new technology, those reactive days are over.

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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.

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The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. Remote support has come a long way from being an assistive option provided over phone or chat.

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Agent Performance in an AI Driven World

Talkdesk

Many have, however, reached a consensus regarding its likely impact on contact center workflow. This new contact center dynamic further emphasizes the need for a “no sacrifices” approach to agent performance. AI will empower self-service platforms to better handle simple, transactional matters.