What is The Call Center Net Promoter Score NPS – and How To Improve It?
NobelBiz
APRIL 11, 2022
This is one of the most important goals for contact centers. Now the best and most quantifiable way to answer this question is through the Net Promoter Score (NPS). A Key Performance Indicator (KPI) that measures the amount of positive impact generated by your customer interactions.
Let's personalize your content