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What Is Multi Channel Customer Service and Why It Is Important

ProProfs Chat

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? But, why is that so, and what exactly is multi-channel customer service? What Is Multi-Channel Customer Service? Service Efficiency.

6 Things Every CEO Should Know about Customer Service

Tricia Morris

Sometimes an investment or a culture change supporting customer service is a hard sell to the CEO and the C-suite. So to help make the case, here are six things every CEO should know about the importance of customer service: 1. Let’s face it.

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Improve Your Customer Service With These 5 Steps


Working to improve your customer service has always been important, but in today’s highly competitive business environment it’s more essential than ever. In fact, it’s projected that poor customer experience is costing businesses more than $75 billion a year.

Guest Blog: Instant Customer Service – Just Add Text Message


This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. Let’s face it, customer service is the lifeline of any company. Reasons for bad customer service.

Customer Service – 9 Tips for Sales, Marketing, and Support

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Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. It needs no mention that buyers love excellent customer service. Courteous treatment will make a customer a walking advertisement ~ J.C.

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7 Killer Tips for your Travel Site and Call Center to Navigate the Busy Holiday Season with Ease


As a consumer, you can always take care of the problem by ordering last minute gifts on Amazon and “poof,” problem solved. But as a service provider, the results of inadequately planning for the busiest time of the year can be financially disastrous.

Everything You Need to Learn About Live Chat Tracking

ProProfs Chat

Customer service is no less than a battleground these days, owing to the rise in customer expectations. Going on the lines of “You Miss, I hit”, competitors can steal your customers in seconds, even if their product is not as promising as yours.

A Guide to Perfect Customer Service, or How to Reach a Customer Service Nirvana

Provide Support

A guide to customer service nirvana. Whether we are talking about customer service or any other aspect of life, the first step in that direction is to recognize the fact the some things are out of balance now. Convenience: omni-channel, self-service, mobile.

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