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6 Things Every CEO Should Know about Customer Service

Tricia Morris

Sometimes an investment or a culture change supporting customer service is a hard sell to the CEO and the C-suite. So to help make the case, here are six things every CEO should know about the importance of customer service: 1. Let’s face it.

Improve Your Customer Service With These 5 Steps

GetFeedback

Working to improve your customer service has always been important, but in today’s highly competitive business environment it’s more essential than ever. In fact, it’s projected that poor customer experience is costing businesses more than $75 billion a year.

Customer Service – 9 Tips for Sales, Marketing, and Support

ProProfs Chat

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. It needs no mention that buyers love excellent customer service. Courteous treatment will make a customer a walking advertisement ~ J.C.

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Guest Blog: Instant Customer Service – Just Add Text Message

ShepHyken

This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. Let’s face it, customer service is the lifeline of any company. Reasons for bad customer service.

8 Ways to Implement an Effective E-commerce Omnichannel Strategy

transcosmos Information Systems

There are indeed more ways than one to present and to purchase the things customers need. As a business owner or retailer, taking advantage of these different channels not only allows your business to engage better with buyers who may prefer to shop via one or more channels, but it also means potentially growing your revenue. Some of these channels include desktop, mobile, apps, SMS, and email marketing to name a few. Invest in customer care service.

Everything You Need to Learn About Live Chat Tracking

ProProfs Chat

Customer service is no less than a battleground these days, owing to the rise in customer expectations. Going on the lines of “You Miss, I hit”, competitors can steal your customers in seconds, even if their product is not as promising as yours.

7 Killer Tips for your Travel Site and Call Center to Navigate the Busy Holiday Season with Ease

Bold360

As a consumer, you can always take care of the problem by ordering last minute gifts on Amazon and “poof,” problem solved. But as a service provider, the results of inadequately planning for the busiest time of the year can be financially disastrous.