Lumoa

JULY 17, 2023

There are many studies that highlight consumers’ rising expectations regarding service quality. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Maru Group

JUNE 2, 2022

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. As pandemic-shuttered consumers turned to online shopping in exploding numbers, and more companies turned to third-party fulfillment partners, the issues with e-commerce became exponentially apparent.

e-support 83

e-support Customer Experience Retail Touchpoint 83

Hero Digital

NOVEMBER 26, 2018

Bridging hard data with this seemingly nebulous technology in order to improve customer experience (CX) management. Increasingly, superior experience is becoming the key driver in consumer brand affinity. AI is one tool for creating brilliant, unique, and personalized experiences that delight users and build loyalty.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

C Space

JUNE 10, 2019

In the aftermath of Harvey, we saw something unexpected, something that resonated deeply with consumers and still resonates to this very day. A sociologist, ethnographer, and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. Christina Stahlkopf. Associate Director at C Space.

e-support 53

e-support Customer Centricity Multi-Channel Innovation 53

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. Multiple channels, one customer relationship. The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online.

Retail 34

Retail Travel Multi-Channel Fashion 34

SurveySparrow

MARCH 12, 2024

It introduces a highly engaging, conversational interface that mimics the flow of natural dialogue, making the experience of giving feedback less tedious and more enjoyable for users. This innovative approach significantly increases response rates and the quality of insights gathered. Wide range of distribution channels.

Tools 52

Tools Feedback Analysis Analytics 52

SurveySensum

MAY 18, 2023

Identify areas of your business that require improvement or where you can innovate to stay ahead in the market. Build a positive brand image and reputation by showcasing customer feedback and satisfaction through various marketing channels. Use multiple SURVEY DISTRIBUTION CHANNELS to effectively distribute surveys.

Retail 52

Retail Survey Feedback Net Promoter Score 52