Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

CSM Magazine

JUNE 4, 2020

Poor alignment between long-term brand needs, solutions and cost – pressures from regulators have led many organisations to make major business adjustments to compensate for pricing and consumer-led pressures. But what is the impact on consumers, businesses and their shareholders? 4t4consult.co.uk. About the Author. About 4t4 Consult.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

ShepHyken

NOVEMBER 24, 2017

To deliver great social media-based customer service, you have to be able to respond in a timely manner—not in a week, not in a few days, but ideally within a few hours or even within a few minutes. In fact, nearly half of consumers expect a response within one hour of reaching out via social media, so don’t leave them hanging.

Social Media 88

Social Media Customer Service How To B2B 88

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Give Your Customers More Accurate Help. Better Customer Retention.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store. Along with customer service, they also write a lot about marketing, sales, and business logistics. White papers.

Customer Service 82

Customer Service eBook Leadership Resources 82

Bold360

MARCH 23, 2017

There’s hardly a situation where a consumer can’t make use of Apple’s well known tagline, “There’s an App for that!”. But across platforms, the app stores are crowded, and each app has varied success with providing a user experience and an interface which makes sense universally and creates satisfied customers. Interested in bots?

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58