InMoment XI

AUGUST 3, 2023

As consumer behaviors change, businesses can make data-driven decisions, implement relevant enhancements, and offer personalized experiences that resonate with their target audience. To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper !

Analytics 488

Analytics Customer Insights Data Social Media 488

NICE inContact

JULY 26, 2019

While many companies are hesitant to put chatbots into play, studies clearly show consumers value the speed and convenience that comes with this increasingly pervasive technology. In today’s hectic world, it’s no wonder consumers want more proactive communications. Download the white paper today.

Contact Center 137

Contact Center Chatbots Call Center Analytics 137

Blake Morgan

FEBRUARY 1, 2023

Inflation has consumers on edge, staffing shortages impact frontline workers, layoffs abound, and technology continues to grow and evolve. Consumer spending is stalling, and as the Wall Street Journal reported recently, consumers are starting to freak out. You’re not alone. In 2023, companies face a difficult crossroads.

Trends 111

Trends Customer Experience Consumers Customers 111

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. In the business to consumer world, you could offer money back guarantees. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. Be easy to do business with.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

TechSee

OCTOBER 19, 2021

According to the National Retail Federation (NRF), consumers returned an estimated $428 billion in merchandise – approximately 10.6% Retailers have implemented restocking fees as a mechanism to discourage consumers from becoming serial returners. These help to onboard and train consumers to set up and operate their products.

How To 124

How To e-support Self Service Retail 124

TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

SaleMove

MAY 14, 2021

Social distancing, quarantines and remote work have impacted consumer expectations and how businesses deliver goods and services. So how are property & casualty insurers responding to evolving consumer needs, and how can they continue to differentiate themselves in a crowded marketplace? Customer-Centricity Sets Insurers Apart.

Insurance 52

Insurance Self Service Contact Center Call Center 52

Clarivate

JANUARY 30, 2023

In a new white paper from Clarivate , Don’t let standards slip: How to prioritize your efforts when everything is essential, the European Telecommunications Standards Institute (ETSI) database showed that 36% of declared SEPs – 144,000 – were declared within the past two years.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

Kayako

MAY 13, 2022

In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. White papers. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Blog posts.

Self Service 275

Self Service Knowledge Base e-support Policies 275

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Groups 52

Groups Omni-Channel Customer Journeys Customer Engagement 52

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers. The selection of customers span the UK, 27% are based in London and 50% of customers are aged between 26 and 42.

Retail 52

Retail Report Banking Tips 52

Comm100

JANUARY 21, 2020

B2C consumers tend to prefer online channels such as live chat, texting, and social media above traditional communication. This post is the second of two that are based on our Omnichannel white paper. Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Vonage

FEBRUARY 13, 2017

In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Vonage

OCTOBER 2, 2017

Social media becoming too time consuming A major concern for many businesses is that they’ll spend most of their time “firefighting” – as in, a situation will get out of hand, the bad news will spread like wildfire and they’ll spend hours clearing up the mess. Five reasons to panic: 1. And more than that, they expect a brand to be active.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Vonage

SEPTEMBER 8, 2017

Social media becoming too time consuming. In reality, around half of UK consumers offer feedback to businesses through social channels – 24% because it’s convenient and 16% believe it’s the most effective way of getting action from a business. Five reasons to panic: 1. And more than that, they expect a brand to be active.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

DemandJump

JULY 24, 2020

Website content, white papers, and case studies are all viable ways to speak directly to a consumer. Content marketing can come in a variety of forms, but the main focus of each tactic is to speak to an audience and capture their attention. But when it comes to written content, the most popular format is that of blogs.

Case Study 52

Case Study How To B2B Course 52

Integrate.ai

DECEMBER 16, 2019

To seize the benefits of AI and make good on consumer trust, it’s critical to cross this trust gap. In our responsible AI white paper , we list the five key principles of responsible AI: Aligned: Models should be aligned to the populations they intend to benefit. In other words, a responsible AI. What’s responsible AI?

Telecommunications 75

Telecommunications Industry Government Touchpoint 75

Integrity Solutions

APRIL 19, 2024

Additionally, McKinsey notes that more than three-fourths (76%) of consumers get frustrated when their buying experiences aren’t personalized. For example, 78% of consumers are likely to make repeat purchases and recommend others to companies that use personalization.

Sales 99

Sales Loyalty Communication Contact Center 99

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 81% of consumers are prepared to pay more for a better customer experience! 81% of consumers are prepared to pay more for a better customer experience! We have been there.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper.

Survey 260

Survey Customer Experience Fashion Groups 260

CSM Magazine

JULY 27, 2022

According to Yotpo’s ‘The State of Brand Loyalty 2022’ report, one of the most important factors to UK consumers when choosing a brand to purchase from is shared values. of Gen Zers – highlighting that brands need to adapt to this emerging consumer group. What will loyal customers do for your business? Here are our top tips.

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

CX University

APRIL 2, 2024

This scenario reflects broader trends of consumer empowerment, demanding transparency, quality, and fairness, which Dollar General seems to struggle with, amid internal conflict and unclear communications. Legal and ethical challenges further complicate the company’s position. A Challenge to CX Strategies? appeared first on CX University.

Strategy 52

Strategy Financial Leadership Apparel 52

Oracle

MARCH 22, 2021

As a former B2B SaaS content and SEO lead who’s an avid consumer of “can’t miss deals” on cashback sites, I’ve tasted both B2B and B2C marketing flavors. B2B marketing is about building lasting relationships; consumer marketing is about making an instant impression. Still unclear?

B2C 85

B2C B2B Marketing eBook 85

Gravy Analytics

AUGUST 19, 2019

Anonymous mobile location signals, when cleansed, aggregated, and enriched, give marketers new insight into consumer behavior. Visitations provides verified consumer visits to commercial places of interest for the 250M+ mobile devices in our system. What are Visitations? How can I use Visitations?

Hotels 71

Hotels Travel ROI Consulting 71

UJET

DECEMBER 2, 2020

Self-service has become the preferred method for service today for many consumers, so it is an ideal time for companies to enhance or replace their voice self-service solutions, which should have been updated years ago. The post Can Artificial Intelligence Replace Contact Center Agents? appeared first on UJET.

Omni-Channel 72

Omni-Channel Contact Center Self Service Virtual Agent 72

Comm100

JANUARY 21, 2020

B2C consumers tend to prefer online channels such as live chat, texting, and social media above traditional communication. This post is the second of two that are based on our Omnichannel white paper. B2B tends to expect responses within 1-24 hours. Read part 1 here , and access the full story here.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

Calabrio

JUNE 13, 2017

As customers become more and more tech savvy and information can flow freely between company and consumer, the need for talented, trained agents who can quickly remedy the most difficult needs will only be heightened. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

As customers become more and more tech savvy and information can flow freely between company and consumer, the need for talented, trained agents who can quickly remedy the most difficult needs will only be heightened. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

As customers become more and more tech savvy and information can flow freely between company and consumer, the need for talented, trained agents who can quickly remedy the most difficult needs will only be heightened. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Uberized’ consumers expect real-time transparency and control. Hear them discuss: ?

Innovation 45

Innovation Customer Satisfaction Consumers Communication 45

Think Customers

OCTOBER 4, 2021

Messaging takes the idea of web chat, simplifies it, and moves it to where consumers already spend their time – on their smart devices. Messaging is an excellent channel for real time consumer conversations on smart devices, which work best when it’s quick, authentic, and personal. Messaging CX wins.

Chatbots 52

Chatbots Self Service Contact Center Omni-Channel 52

UJET

DECEMBER 2, 2020

Self-service has become the preferred method for service today for many consumers, so it is an ideal time for companies to enhance or replace their voice self-service solutions, which should have been updated years ago. The post Can Artificial Intelligence Replace Contact Center Agents? appeared first on UJET.

Omni-Channel 56

Omni-Channel Contact Center Self Service Virtual Agent 56

ShepHyken

JUNE 24, 2019

Consumer Affairs) Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at a restaurant, hotel, or the grocery store. Imagine if you were to incorporate all ten of these into your business (and you probably can). The customer service you provide would be… Amazing!

Customer Service 113

Customer Service Poor Customer Service Tips Hotels 113

Magellan Solutions

MARCH 17, 2021

Lead generation is the process of attracting potential consumers or clients. This is because purchasing for a business is slower than that of a consumer. White papers . This ensures that they are being added as a contact list. Strategies of B2B lead generation companies in philippines. Content ranges from: Videos .

B2B 52

B2B Social Media Advertising Sales 52

Comm100

MAY 31, 2016

According to a comScore study with UPS , 67% of the 5,000 consumers surveyed checked a company’s return policy before making a purchase online, and 58% want a “no questions asked” experience. Blog, reports, and white papers. Set Return Policies. Curate Retail Items. Download Now.

Retail 105

Retail Self Service How To Policies 105

Uniphore

JANUARY 21, 2022

What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys. Consumer expectations today are higher than ever. This adds greater confidence and continuity in the healthcare consumer experience. But does it have to be? Healthcare is no exception.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Think Customers

APRIL 12, 2022

Intelligent automation and robotic process automation (RPA) help free associates from simple, time-consuming tasks to focus on meaningful, high-tier, and often stressful customer requests. Tackling time-consuming tasks reduces the physical and often mental drain on associates to focus their energy on high-tier interactions.

Self Service 52

Self Service Contact Center Customer Satisfaction Tools 52