Consumers Customer Service Representative Loyalty Poor Customer Service 
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
Second to None
APRIL 8, 2019
In customer service, there is a right way to do things—and a wrong way. Your customer service team is the front-line, directly interacting with consumers. Their role is highly influential over your brand’s reputation and customer loyalty. The Unprofessional Customer Service Representative.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
AUGUST 24, 2016
. “Exceeding expectations” is a great business/marketing phrase, but consistently meeting basic expectations yields greater customer loyalty , and is far cheaper. Everyone who interfaces with customers should be able to resolve customer issues without automatically shunting them off to a different department.
ModSquad
SEPTEMBER 19, 2019
Along with pointing customers to the information they need and answering their most pressing questions, the ability to appropriately respond to their complaints can mean the difference between success or failure for your business. Consider, for example, these customer service metrics from Qminder : Businesses in the U.S.
GetFeedback
DECEMBER 21, 2018
Customer retention statistics: More than 6 in 10 U.S. consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. American Express ). companies lose $136.8 CallMiner ).
ModSquad
SEPTEMBER 19, 2019
Along with pointing customers to the information they need and answering their most pressing questions, the ability to appropriately respond to their complaints can mean the difference between success or failure for your business. Consider, for example, these customer service metrics from Qminder : Businesses in the U.S.
SaleMove
OCTOBER 31, 2018
“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor [customer-service] experiences,” said Forrester CMO Victor Milligan on a recent company podcast. Customers crave a human connection , even when they’re interacting with your company via digital channels.
Expert insights. Personalized for you.
78 
Let's personalize your content