The role of emotions in CX and how you can use them to design better experiences
ECXO
JANUARY 30, 2024
They create a bond between the customer and the business, which can be hard to break. For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. By doing so, businesses can foster stronger emotional ties with their customers.
Let's personalize your content