Connections Customer Voice Effort Score NPS 
Happy or Not
NOVEMBER 1, 2023
The Happy Index often serves as the default reporting option when businesses seek a quick and reliable measure of customer happiness that can be used to make data-driven, informed decisions to improve operational performance and boost loyalty and revenue. What is NPS? What is CSAT? What is CES? ” using an 11-point scale.
Customer Bliss
APRIL 27, 2018
Take an inventory of all the surveys that go out to customers, when and why. Many well-intentioned survey efforts are siloed for the purpose of finding out how a product or campaign went over, or another question that needs to be answered. Know the options available to gain customer insight in addition to customer surveys.
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ijgolding
APRIL 4, 2016
Amazon is the master of the consistently easy customer experience – they have removed so much effort, that it is difficult for customers to justify “bothering” to go anywhere else! Where should brands begin when creating a strategy to improve customer experience? What can we learn from them?
GetFeedback
MAY 24, 2019
Net Promoter Score (NPS) is one of the most popular metrics being used in business today. And while NPS has many supporters to sing its praises, there seems to be an equal number of critics who have emerged to decry it, citing a number of reasons why it should be abolished. Myth #1: NPS is not predictive.
PeopleMetrics
FEBRUARY 25, 2022
Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. This connection is a critical factor in driving customer retention and net promoter score improvements over time.
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?
Lumoa
FEBRUARY 6, 2018
What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Recognise your business is about the customer and not you.
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