Connections Contact Center Customer Engagement Virtual Agent 
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms.
Lumoa
JUNE 23, 2021
While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
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Lumoa
NOVEMBER 30, 2022
What is conversational AI and why is it important for customer experience in retail? Conversational AI is a browser-based messaging service that connects customers with the platforms they use. Typically, you would see this in the form of a ‘Live Chat’ pop-up that provides automated responses to customer queries.
Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
UJET
NOVEMBER 3, 2020
But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. Here’s how AI makes the customer experience better by streamlining the agent experience and automating operations.
TechSee
OCTOBER 9, 2018
According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. connected devices and use 3.3 each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it.
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