Bob Hayes
OCTOBER 23, 2017
Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. Some of the practices we examined included: Use customer metrics to set company's strategic vision / mission and goals (strategy/governance). Report customer metrics for specific segments (reporting).
Andrew Mcfarland
SEPTEMBER 23, 2022
In addition, webinars, white papers, and video content are essential for establishing credibility. This includes information about trends and competitive advantages. If the meeting is a one-off, it might be a good idea to use a sales dashboard or other tools to prepare metrics for the engagement.
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Bob Hayes
NOVEMBER 5, 2017
Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. primarily customer experience or customer success programs).
Bob Hayes
NOVEMBER 5, 2017
Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. primarily customer experience or customer success programs).
Bob Hayes
SEPTEMBER 18, 2017
Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Creating a Competitive Advantage with Analytics. Data were collected from January to March 2017.
Bob Hayes
DECEMBER 17, 2017
Artificial Intelligence: The Customer Experience Imperative - An understanding of customer metrics now, more than ever, requires the proper application of math and statistics that underlie such fields as artificial intelligence and machine learning. Download the complete 22-page white paper. What Must You Ask?
Bob Hayes
DECEMBER 17, 2017
Artificial Intelligence: The Customer Experience Imperative – An understanding of customer metrics now, more than ever, requires the proper application of math and statistics that underlie such fields as artificial intelligence and machine learning. Download the complete 22-page white paper. What Must You Ask?
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