TechSee

MARCH 17, 2021

The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). Augmented Reality. The Future is Here.

Self Service 164

Self Service Wireless Competitive Advantage Consumers 164

TechSee

MARCH 17, 2021

The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). Augmented Reality. The Future is Here.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Alliance by IFS

OCTOBER 30, 2019

With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. The turnkey solution from Astea and Software AG empowers service organizations to offer the type of proactive, outcome-based service delivery that can help build a competitive advantage.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Customers That Stick

MAY 13, 2015

Comcast announced recently that it will be putting a massive effort behind changing its customer service. The announcement will come as welcome news to many Comcast customers. In the last few years, Comcast has become the poster child for terrible customer service provided by a faceless corporation with captive customers.

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60