ShepHyken
APRIL 12, 2021
When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 20, 2017
That means that more than three-quarters of your customers will not give you a second chance if you don’t give them the customer experience they expect the first time around. Now, while the survey is focused on retail and consumers, don’t be fooled into thinking someone in the B2B space is exempt. Follow on Twitter: @Hyken.
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CSM Magazine
DECEMBER 29, 2022
Businesses that offer online banking options for those who prefer to do their banking electronically have a competitive advantage. Train your employees well so that they can provide excellent customer service. Use the latest technology to enhance customer service.
ShepHyken
APRIL 25, 2022
Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. The headline is a fun one.
ShepHyken
APRIL 22, 2019
My Comment: Innovation in customer service and CX is increasing as companies recognize the competitive advantage it gives them. Here is a list of how ten companies are using innovation to be competitive, and in some cases (potentially) disrupting their industries. Here are five ways to drive better response rates.
ShepHyken
NOVEMBER 22, 2021
If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.
ShepHyken
MARCH 25, 2019
My Comment: I’m a big believer in the concept of a convenient and simple customer experience. (I This article dives into the importance of the simple experience and how it can give a company a competitive advantage. Survey: Customer experience trends 2019 by Lynne Capozzi. I wrote a book on it!)
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