CSM Magazine

MAY 14, 2024

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

Peter Lavers

FEBRUARY 27, 2018

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.

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Customer Service Training Training Customer Service Competitive Advantage 99

Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.

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Customer Service Training Course Training Customer Service 145

ShepHyken

MARCH 29, 2021

There is no doubt that automation is playing a key role in the customer experience, but it is far from eliminating the need for human-to-human interaction. Deep Dive: How Sweetwater Builds Software and Personalized Experiences by Jamie Grill-Goodman. I enjoyed this article on the struggle between humans and robots in retail.

Customer Service 76

Customer Service Competitive Advantage Retail Employee Experience 76

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

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Customer Service Training Training Tips Customer Service 97

ShepHyken

JANUARY 3, 2018

Make recommendations that are specific to each customer. Whether you invest in sophisticated software that tracks and analyzes customer data, or you simply remember them when they walk through your doors, recognize your customers want and expect you to give them a personalized experience. Follow on Twitter: @Hyken.

Customer Service 110

Customer Service Self Service Tips Social Media 110

ShepHyken

JULY 3, 2023

ChatGPT and Customer Service: Get Ready for an Epic Disruption by Muddu Sudhakar (CMSWire) ChatGPT’s core technology — which is called generative AI – is poised to transform just about all industries. Just look at customer service. But there are some that are likely to feel the impact sooner.

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Customer Service Competitive Advantage Exercises Customer Service Training 12