Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

Bold360

SEPTEMBER 15, 2020

In a chat session, customers can get fast answers to their typed questions, help with their purchases, recommendations on products and services, and other assistance from customer service agents. Live chat can offer businesses a competitive advantage over rivals. decrease in customer care costs.

Chatbots 90

Chatbots Net Promoter Score Virtual Agent Competitive Advantage 90

Playvox

MAY 2, 2023

Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

Oracle

DECEMBER 12, 2019

“Customer experience and employee experience are now two of the driving forces of business. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019. Exceeding customer expectations is everyone’s job. Focus on one thing to make your customer experience great.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Wootric CX Blog

FEBRUARY 14, 2019

She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. Why we love Maxie: She’s a keynote speaker, author, Principal Analyst at Forrester , and has a PhD in Business Management on Customer Care.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67