InMoment XI

FEBRUARY 8, 2024

As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. What is Contact Center Optimization?

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

NICE inContact

OCTOBER 7, 2019

Paul Jarman , NICE inContact Chief Executive Officer, discusses the key paradigm shifts that will lead to massive change in the contact center and customer experience market as part of our Transforming Customer Experiences series. After watching Paul’s video, you may want to learn more.

Self Service 138

Self Service Competitive Advantage Customer Experience Marketing 138

NobelBiz

JULY 10, 2023

As we speak, AI-powered solutions are revolutionizing how contact centers identify, engage, and convert leads. In this article, we delve into the profound impact of AI on lead generation and explore how your contact center can harness its potential.

Contact Center 40

Contact Center Call Center Industry Chatbots 40

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

TechSee

FEBRUARY 12, 2018

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84