Lumoa

JANUARY 9, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Three words: voice of customer. How to overcome those challenges?

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Second to None

JULY 10, 2018

Finding a vendor that has documented success working in your industry early on can help your team gain a competitive advantage and foster consistently excellent relationships with customers across your new locations. [1] 1] [link]. Our solutions are developed on the basis of solid research and statistical science.

Brands 63

Brands Competitive Advantage Voice of Customer Financial 63

Second to None

JULY 12, 2018

An illustrative example of the value that the NPS metric can have exists in the fast-casual space, where this organizational alignment can quickly vault your team ahead of the competition. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Consumers 54

Consumers Customer Experience Net Promoter Score NPS 54

Second to None

MARCH 5, 2018

The truth of the matter is that customer-first as a discipline continues to be misunderstood and underestimated, but it’s a legitimate and highly effective business strategy. Enabled by the evolution of customer data and customer data science, businesses can leverage their execution as a strategic and competitive advantage.

Brands 54

Brands Retail ROI Metrics 54

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. A CX Consulting. At Wootric, Lisa works with our phenomenal team to build a modern approach to enterprise customer feedback management. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147