Survicate

MAY 1, 2019

Nowadays, it’s hard to imagine a company that wouldn’t put customer satisfaction in the spotlight. After all, satisfied customers usually come back to buy more, tell friends and relatives about their successful experiences, and – most importantly – advertise a beloved brand with great zeal. As simple as that.

Customer Satisfaction 40

Customer Satisfaction Industry Survey How To 40

Customer Alignment

OCTOBER 2, 2017

Armed with an intrinsic belief in the business value of Customer Experience excellence, they’re putting the funding, processes, and strategy in place to overcome these hurdles. As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.”

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. I’m your Customer Success Manager.”

Customer Success 52

Customer Success Effort Score Self Service Tools 52

ProProfs Chat

APRIL 24, 2020

What’s more, you get more time to come up with effective ways to actually work upon your products in order to mee the needs of your customers faster. Brand Your Business to Improve Customer Retention. Create Personalized Customer Service Experience. Improve Brand Reliability.

Tips 82

Tips Customer Service Social Media Chatbots 82

Integrity Solutions

SEPTEMBER 28, 2023

A recent study showed more than half of those surveyed (58%) said their customer service expectations are higher today than they were before the pandemic. It’s smart business, too, considering 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

Totango

FEBRUARY 5, 2019

Here are the main reasons for customer churn and how you can address these issues: Slow Onboarding: Customers may become frustrated with your product if there is a significant delay between the promise and the delivery. Establish a customer journey roadmap that creates realistic expectations and lets you know if progress has stalled.

ROI 76

ROI Customer Success Strategy Effort Score 76

SurveySparrow

DECEMBER 22, 2019

Getting customer feedback is the first step to take towards keeping them satisfied. 3 Improves customer retention: Your unhappy customer doesn’t have to be stuck with you as there are a lot of options available. Many think how can a simple question be one of the most effective ways to understand the pulse of the customer.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85