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Millennial Generation Customer Service – The Ultimate Guide

TechSee

Having grown up with the Information Superhighway, they will attempt to solve issues on their own via google, youtube or other online resource before contacting a company representative for assistance. Research shows 69% of Millennials say they “feel good” about both themselves and the company when they can solve a problem on their own.

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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S.

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A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations

Comm100

And this is a big part of what we do here at my company. Answer: “The companies that figured this out started investing in this, started training people to deliver on it, not just frontline customer service reps, but entire organizations go through training to be more customer-focused. .” I’m excited about that.”.

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What is Live Chat? 5 Big Ways It Can Help Your Business

Bold360

All context from the chatbot interaction gets passed on to the (live chat) agent, bringing her up to speed immediately. Virtual agents or agent-facing AI chatbots can then work behind the scenes to assist human agents as they interact with customers. 5 Ways Live Chat Helps Your Business.

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The future of contact centers

Talkdesk

In a globalized market, there are plenty of options to choose from and competition is just a click away, so ensuring an excellent customer experience in all interactions is undoubtedly the real competitive advantage for companies today.

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Prediction: 7 Customer Service Channels We Will Use in the Future

Playvox

According to Bain & Company, a customer is four times more likely to take their business to a competitor if a problem they incur with the brand is service-related versus price-related. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like The Future of Customer Service Channels is Now.

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Streamline the Customer Journey for a Better Mobile-First Customer Experience

UJET

As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. But this creates its own concern, as consumers are continually using more devices in more ways to access support.