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Streamline the Customer Journey for a Better Mobile-First Customer Experience

UJET

As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. But this creates its own concern, as consumers are continually using more devices in more ways to access support.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

In today’s digital age, companies can get a comprehensive or 360? view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Get started now.

Trends 84
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

In today’s digital age, companies can get a comprehensive or 360? view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Get started now.

Trends 84